Documentation
User manuals
One manual per role, as a PDF. Every step is illustrated with a screenshot of the real app, and each one is laid out for A4 printing so you can keep a copy at the counter.
Sender
Create an account and send a parcel
Open an account from your phone, register a parcel, get its tracking number and pickup code, then follow it through to delivery.
Agent — United States
Receive, label and ship
Take a parcel in at the counter, enter the fee, print the label, consolidate parcels into a carton or a cargo, seal it and mark it in transit.
Agent — Burkina Faso
Receive cartons and hand parcels over
Confirm a carton has arrived, notify the recipients, collect the outstanding balance, check the pickup code and hand each parcel over.
Administrator
Accounts, stores and finances
Create stores and staff accounts, publish departure dates, follow the finances and reconcile each agent's cash at the end of the day.
Which manual do you need?
- Sending a parcel? The sender manual is all you need — everything happens in the mobile app.
- Working at a counter? Take the manual for the country you are in; the two agent roles do different jobs.
- Running a store? The administrator manual covers account creation and cash reconciliation, from the web portal.
The manuals describe the app as it is today. If a screen does not match what you see, update the app first, then write to us at colisbf@colisbf.com.