This page explains how to delete your ColisBF account and the personal data attached to it. This is a translation: the French version is the one that applies if the two ever differ.

1. From the app (immediate)

This is the fastest route, and it requires contacting no one:

1. Open the ColisBF app and sign in.
2. Go to “Mon compte” (My account).
3. Choose “Supprimer mon compte” (Delete my account) and confirm.

Deletion is immediate: your e-mail address, name and phone number are anonymised at once and can no longer be linked to you, and every active session is signed out. The action cannot be undone — a new account created later with the same address is a new account, with no access to the previous one's history.

2. By e-mail (if you no longer have the app)

If you have uninstalled the app, can no longer sign in, or are the recipient of a package and never created an account — a recipient is identified by phone number alone — write to colisbf@colisbf.com with the subject “Account deletion”.

Include the account's e-mail address, or the phone number concerned if you are a recipient. We may ask you to confirm from that same address or number: without that check, anyone could request deletion of someone else's data. We handle these requests within 30 days and confirm by e-mail once the deletion is done.

3. What is deleted

• Your e-mail address, name and phone number — anonymised, so they can no longer be linked to you.
• Your sessions and sign-in tokens — revoked immediately.
• For a recipient: the phone number held in order to send the arrival SMS.

4. What is kept, and why

Packages already created, their photos and their event history are kept after the account is deleted, now with no link to your identity. These are real shipping records, and other parties — the recipient, an agent, a later audit — have a legitimate reason to keep consulting them, in the same way a delivery service keeps a history after an account is closed. This is the same rule set out in section 7 of our Privacy Policy, which this page does not replace.

A package already in transit continues its journey: the recipient still has to be able to collect it. Deleting your account does not cancel a shipment already under way.

5. A question before you delete?

If the problem is wrong information rather than an unwanted account — a mistyped e-mail address, a phone number to correct — the “Mon compte” screen lets you change those without deleting anything. For anything else, write to colisbf@colisbf.com.

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